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Frequently Asked Questions

We have compiled a list of a majority of the questions we get asked almost daily. This list will evolve with time as the questions keep coming in. If you have a question that's not on here, shoot us an email and we will get it answered for you.


What are the minimum system requirements?

8 GB of RAM is probably the smallest to perform well. Tracker does manipulate A LOT of data quickly, so the faster the host system the better the experience. As far as storage, Tracker stores all the data in .txt files so they are very small and easy to access. Each daily file is usually only a few KB so the need for file maintenance is minimal.

Do you have a presentation packet that I can use to present to management?

YES. We have put together some relevant information such as a short product video, brochure, pricing, and an upgrade feature comparison chart. The presentation packet is available in one instant download. Tracker production monitoring sytem presentation packet.

Is there any kind of downtime alert handling?

YES. You can set contacts and shift schedules so the appropriate person is emailed when the downtime occurs. You can also tailor custom alert parameters to your operations. Tracker production monitoring sytem email alert video reference

Can we build and save custom reports?

YES. You can build your own custom reports and save them for quick, accurate reporting. Tracker production monitoring sytem custom reporting video reference

Can I display data in a language other than english?

YES. You can have Tracker automatically translate your program into any written language and easily toggle between all the languages installed with the click of a button. Tracker production monitoring sytem language translation video reference

Is there an Access database built in?

YES. Create a file with specific data for reporting, while another file with all of your data is continuously updated every minute - essentially giving you a real-time Access database. Tracker production monitoring sytem Access database video reference

Can I enter in reject data at the machine?

YES. Tracker Evolution can be run on a small cost effective laptop at each machine or workstation, and given permission to enter reject counts and downtime reasons.

You can also customize your own fields (ie: quality control test weight, or reject part weight) for entry at each machine or workstation.

I need to integrate my ERP/MRP system. What is the file structure like?

The files are all .txt files which make it very easy to integrate into any ERP or MRP system.

Can I automatically import my jobs into Tracker from an external file?

YES. Tracker has the ability to automatically insert jobs to the job queue from an external file.

Can I import my current Tracker presets into the Evolution upgrade?

YES. Tracker Evolution has the ability to easily import all of your presets into the new upgrade to make for a effortless transition from Tracker v4. Tracker Evolution production monitoring sytem data migration video reference

Can I access multiple plant locations from the same program?

YES. As long as you have your plants networked together you will be able to access them. Creating Tracker production monitoring sytem shortcut video reference. A serial to ethernet adapter may be necessary.

What size wires do I need to run to each machine?

We recommend using 22 - 25 AWG wire (doorbell or alarm wiring) for runs up to 1,000 feet. 18 AWG is recommended for runs longer than 1,000 feet. The current draw by The TRACKER interface is very minimal (~5 mA per input). Each machine will need 1 pair of wires ran from it to the Tracker interface box.

We have seen customers run a single wire from each machine connected to the machine lead providing current change, then jumping all the grounds together at the Tracker interface. If you are going to use this method please take into account the ground jumper needs to be a larger size than 22 - 25 AWG to accomodate for the collective ground (~18 AWG).

How many machines can I monitor in 1 program?

INFINITE. You can monitor as many TRACKER lines as you want. With the release of TRACKER Evolution we have made it possible to link as many machines as you need and monitor them all in one program.

Does Tracker have mobile access?

YES. As long as you have access to the internet you will be able to view real-time data via your mobile device, or laptop via your mobile browser. Tracker production monitoring sytem mobile access video reference

Do you have a salesman that could come give us a demo?

NO. In an effort to minimize our overhead and keep our costs low, as well as stay away from subscription based fees, we have opted to make a demo software available to you as a free download, which you can download instantly and access at your leisure. The demo program offers full functionality of the Tracker production monitoring sytem program with none of the physical installation required. There is a cycle generator built into the program which will autorun and replicate machine cycles (line 1 runs at 1 second cycles, line 2 runs at 2 second cycles and so on up to 48 second cycles for line 48).

We do offer free virtual demos. Give us a call (833) 232-7832 and we will remote in to your system (TeamViewer, Microsoft Teams, Microsoft Quick Assist) to get the software set up for your operations and give you some training on how to use it.

How long have you been in business and how many customers do you have?

We have been open since 1991; 33 years. We have over 700 units sold worldwide.

How much would my system cost?

The TRACKER interface has the ability to monitor up to 48 machines at a cost of $15,500 USD. We also offer a Mini TRACKER which can monitor up to 16 machines at a cost of $9,800 USD.

For a more accurate answer to this question, click here to be directed to our estimate calculator. This will tell you how many interfaces you will need, how many lines for expansion you will have available, and the total cost of your system with any applicable discounts.

Do you have a wireless version of Tracker?

NO. We do not currently offer a wireless version of the Tracker production monitoring system. That being said, we are in business for the long haul and realize everything is going wireless.

What is different with the new Tracker Evolution software upgrade?

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tracker production monitoring system compatability